Cancellation policy

CANCELLATION POLICY

6.1 Cancellation Policy/Right of Cancellation

You may revoke your contractual declaration within 14 days without giving reasons in written form (e.g., letter, fax, email) or – if the goods are delivered to you before the end of this period – by returning the goods. The period begins upon receipt of this instruction in written form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before we have fulfilled our information obligations pursuant to Article 246 §2 in conjunction with §1 paragraphs 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) and our obligations pursuant to § 312e paragraph 1 sentence 1 of the German Civil Code (BGB) in conjunction with Article 246 §3 of the EGBGB. Timely dispatch of the revocation notice or the goods is sufficient to meet the revocation deadline. Loewen Business GmbH, Neuer Zollhof 2, 40221 Düsseldorf

6.2 Consequences of revocation

In the event of a valid cancellation, both parties are obligated to return any goods or services received and to surrender any benefits derived from them (e.g., interest). If you are unable to return the received goods or services in whole or in part, or only in a deteriorated condition, you may be required to compensate us for the loss in value. This does not apply to the return of goods if the deterioration is solely due to their inspection – as would have been possible in a retail store. You are not required to compensate us for any deterioration resulting from the proper use of the goods. Goods that can be shipped by parcel post must be returned at our risk. You are responsible for the return shipping costs if the delivered goods correspond to the order and if the price of the goods being returned does not exceed €40, or if, in the case of a higher price, you have not yet paid the purchase price or a contractually agreed partial payment at the time of cancellation. Otherwise, the return is free of charge for you. Goods that cannot be shipped by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. For you, this period begins with the dispatch of your cancellation notice or the return of the goods; for us, it begins upon receipt of these items.

Special notes:

The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs.

End of the cancellation policy