Terms and Conditions

 

 

GENERAL TERMS AND CONDITIONS

 

§1 SCOPE OF APPLICATION

These General Terms and Conditions (GTC) apply to all deliveries from Loewen Business GmbH to consumers (§13 BGB - German Civil Code).

Contractual partner:                               

The purchase agreement is concluded with: 

Loewen Business GmbH

Neuer Zollhof 2 

40221 Düsseldorf                                                  

§2 CONCLUSION OF CONTRACT

By placing an order, you submit a binding offer to purchase. This purchase offer is accepted by Loewen Business GmbH when an order number has been assigned to the offer. Only upon acceptance of the offer does a claim for delivery of the goods arise.

§3 DELIVERY

We usually ship within 1-3 working days from receipt of payment. You will receive a shipping confirmation by email. The goods are insured by us until they reach the customer. Upon acceptance of the goods by the customer, all risks transfer to the customer. If the customer identifies damage to the packaging upon receipt of the delivery, they must have the damage confirmed in writing by the carrier upon acceptance of the goods and inform us.

§4 PRICES AND SHIPPING COSTS

The prices stated on the product pages include statutory VAT and other price components. In addition, shipping costs will be charged as listed below. 

  • €19.90 for a merchandise value up to €500
  • Free shipping for a merchandise value of €500 or more              

We will inform you about the shipping method (post, DHL, etc.) before dispatching the goods. For returns, please contact us to ensure adequate insurance coverage.

§5 PAYMENT

The following payment methods are generally available in our shop:

  • Credit card
  • PayPal
  • Klarna (invoice and/or installment payment)

The goods will be delivered after receipt of payment. You are only entitled to offset if your counterclaims have been legally established by a court, are undisputed, or have been recognized by us in writing. You can only exercise a right of retention if the claims arise from the same contractual relationship.

§6 RIGHT OF WITHDRAWAL

Consumers have a statutory right of withdrawal. Details can be found in the cancellation policy.

§7 RETURN MODALITIES

The method of return must always be discussed with us to ensure adequate insurance coverage. Returns are only guaranteed for undamaged goods; for sealed diamonds and colored gemstones, the seal must be intact at the time the return is received. Otherwise, we will reject the return and consequently the refund of the purchase price. Since a corresponding certificate is always enclosed with the diamond or colored gem stone, opening the seal does not constitute proper use of the item. Opening it causes deterioration of the item. It is then no longer provable that the diamond or colored gem stone is the stone belonging to the certificate.

§8 RETENTION OF TITLE

The goods remain our property until full payment has been received.

§9 WARRANTY

The warranty is provided according to statutory provisions, whereby in the event of a defect in the goods, we will initially redeliver or repair, at your discretion. If the repair fails or the redelivered goods are also defective, you may return the goods for a full refund of the purchase price or keep the goods and reduce the purchase price.          

§10 Liability

We are fully liable for intent and gross negligence.
For slight negligence, only in case of breach of essential contractual obligations.

§11 Dispute Resolution

The EU Commission provides a platform for online dispute resolution.
We are not obliged to participate in dispute resolution proceedings.

§12 Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.